Summary:

Based on what you’ve learned about writing business messages thus far, choose ONE of the prompts below to write a letter. Please be sure that your letter:

• is in block format with justified left and jagged right margins (see the example on p. 142 of your textbook)
• is written in 12 pt. font
• uses the “headline style” for the subject line
• adopts the “you” attitude
• maintains standards of etiquette
• emphasizes the positive
• uses bias-free language
• is free of grammatical and mechanical errors
• is well organized
• uses creative details for content (name of company, type of product, product features, etc.)
• is no more than one page.

1. Your company has purchased products from a certain supplier on a regular basis. Lately, however, the orders have been improperly filled, and some items have even been damaged. Write a letter to your supplier to address this issue.

2. A review of your customers’ (or clients’) activity shows that many account have been inactive for a year. Write a letter to your customers (or clients) inviting them to return, reminding them of your company’s advantage.

The completion of this assignment should meet the following Student Learning Outcomes:

• Exhibit the qualities of good professional writing and document design
• Exhibit awareness of the special needs of the business/professional

audience

• Apply skills in word processing applications
• Apply skills as thorough proofreaders.