Harvard University Agile Coach Conflict Resolution Techniques Paper
– Computer Science
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The following resources may be helpful when completing this assignment:
“Handling Conflict on Agile Teams: What to Do When a Team MemberComplains” (You may also view the article athttp://www.agilejournal.com/articles/columns/articles/892-handling-conflict-on-agile-teams-what-to-do-when-a-team-member-complains.)
“Unsolvable Conflict on Agile Teams” (You may also view the article athttp://www.agilejournal.com/articles/columns/articles/888-unsolvable-conflict-on-agile-teams.)
Determining how to build a high-performing agile team, while managingconflicts, is a considerable task for any agile coach. In thisassignment, you are asked to explore and discuss various conflictresolution methods and determine when and how to use them as an agilecoach. You must discuss the techniques in the context of an agileproject team environment with various scenarios, and must alsodemonstrate approaches to turning the high-contention situations intohigh-collaboration situations.
For example, the project team has consistently encountered changes ofscope by the product owner. The QA team also emailed the whole team onhow poorly the developers have done in their coding. The developersescalated to their manager about the documentation errors from thearchitects.
Write a four to five (4-5) page paper in which you:
Identify and evaluate at least three (3) conflict resolution techniquesthat can be used by the agile coach to change the dynamics of the teamin the example provided.
Speculate on two (2) common causes of conflicts in teams. Suggest two(2) approaches that agile coaches can take in order to mitigate orprevent these conflicts.
Analyze the major pros and cons of two (2) conflict resolutiontechniques. Determine at least three (3) different situations (e.g.,levels of conflicts) where these conflict resolution techniques would beuseful.
Suggest at least three (3) strategies where an agile coach can useconflict to propel team members to achieve higher performance.
Recommend at least five (5) best practices for collaboration andcooperation within agile teams. Support each best practicerecommendation with one (1) example of collaboration within agile teams.
Use at least three (3) quality resources in this assignment. Note:Wikipedia and similar Websites do not qualify as quality resources. Youmay use the resources above or others of your choosing.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), withone-inch margins on all sides; citations and references must follow APAor school-specific format. Check with your professor for any additionalinstructions.
Include a cover page containing the title of the assignment, thestudent’s name, the professor’s name, the course title, and the date.The cover page and the reference page are not included in the requiredassignment page length.
The memory limit for each file is 20MB
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