Your Perfect Assignment is Just a Click Away
We Write Custom Academic Papers

100% Original, Plagiarism Free, Customized to your instructions!






For this discussion, you will be assessing the following help desk ticket below from Chikako (connectivity issue). Use the CompTIA 6-step troubleshooting process below to help figure out the connectivity issue.

CompTIA 6-Step Troubleshooting Process:

  1. Identify the problem.
  2. Establish a theory of probable cause.
  3. Evaluate the theory to determine the actual cause.
  4. Establish a plan of action to resolve the problem and implement the solution.
  5. Verify full system functionality and if applicable, implement preventative measures.
  6. Document findings, actions, and outcomes.

[Forwarded Ticket]

Assignee: Open

Raised by: Chikako Sato, buyer, Tokyo office

Category: Connectivity Issue

Priority: High


THIS IS URGENT. Chikako called me at the help desk, saying his computer is up and working but cannot log into the domain. He has a meeting in 25 minutes and needs files and the PowerPoint for the meeting!

I cannot take over their machine remotely nor can I ping it. Can you help?


There are multiple potential solutions. You can pick one of the four below or have a different potential solution of your own.

  • bad cable
  • bad NIC
  • switch failure
  • DHCP server down

Focus on only one of the potential solutions for stepping through the six steps of the troubleshooting process. Answer the first four out of the six steps in your post. For the third CompTIA step, what would it take to prove your theory correct or incorrect? Example: If I do X and Y happens, then that is the issue. If Z happens, it is something else.

We offer the best custom essay writing services at an affordable rate. We have done this assignment before, we can also do it for you.

Order Solution Now

Our Service Charter

1. Professional & Expert Writers: Essay Pillars only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed of papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Essay Pillars are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Essay Pillars is known for timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit in all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Essay Pillars, we have put in place a team of experts who answer to all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.